We are seeking a Service Coordinator / Dispatch to join our team! You will be responsible for dispatching technicians to repair locations and coordinating the invoicing process.
- Handle customer inquiries
- Dispatch Technicians to customer location
- Verify work performed and invoice the customer
- Handle invoice questions, verify credit card information, verify warranty and post tech labor
- Coordinate scheduled maintenance activities
- Set up / handle installation prep / 90-day (order tracks)
- Previous experience in customer service, dispatch preferred
- Strong administrative skills with focus on customer satisfaction
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Werres Corporation is part of The Raymond Corporation and Toyota Material Handling Systems North America. Since 1935 Werres has been providing material handling equipment,, customized engineering systems and forklift equipment to clients throughout Maryland, Virginia, West Virginia, Washington D.C. and the Federal Government worldwide.
Location/Region: Ashland, VA (US)